HOW DOES SHIPPING WORK?
Kitty Hub partners with global merchants and artisans in order to provide you the best prices and the most interesting products. This means that your order is shipped from global areas such as Thailand, Tibet, China, India, etc. via our partnership with many international couriers.
Because we ship directly from our partners in these countries, your item may take 10-25 business days to arrive. Please do not panic if it does not show up immediately, it's on its way :)
All orders come with a tracking number. If you want to be notified directly on your phone, don't forget to insert your number during the checkout. It will be easier for the delivery man to contact you as well. Please allow up to 5 business days for tracking numbers to be updated. If after 5 business days the tracking is still not updated, please get in touch with us!
WHAT IF I NEED TO RETURN SOMETHING?
No worries! The returns center we'll help you through the process.
HOW DO WE CONTACT YOU WITH PRESS INQUIRIES?
Send us an email via this form and we'll get back to you as soon as we can.